Assistant Store Manager

3 weeks ago

London, Greater London, United Kingdom Frasers Group Full time

Job Summary

The Assistant Store Manager plays a crucial role in supporting the Store Manager in the day-to-day operations of the store. This role involves leadership, customer service, sales, and management responsibilities.

Key Responsibilities

  • Leadership and Team Management: Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service.
  • Customer Service and Experience: Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers.
  • Sales and Merchandising: Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner.
  • Staff Training and Development: Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills.
  • Inventory Management: Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes.
  • Cash Handling and Security: Oversee cash handling procedures, including cash register operations and reconciliations. Ensure the store is secure and compliant with company policies.
  • Customer Feedback and Improvement: Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience.
  • Opening and Closing Duties: Assist in opening and closing the store, ensuring security procedures are followed.
  • Administrative Tasks: Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.

Requirements

  • Previous retail management experience, preferably in the cycling or sporting goods industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Sales-oriented with a track record of meeting or exceeding sales targets.
  • Knowledge and passion for cycling and cycling products.
  • Ability to work in a fast-paced retail environment.
  • Strong organisational and problem-solving skills.
  • Proficiency in basic computer applications.
  • Flexibility to work weekends and evenings as required by the store's operating hours.

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