Experience Excellence Specialist

2 days ago


Wigan, United Kingdom ACS Business Performance Ltd Full time
ACS Business Performance Ltd Job DescriptionJob Title: Customer Experience Executive

Estimated Salary: £28,000 - £32,000 per annum.

We are seeking a results-driven Customer Experience Executive to join our growing team. As a key member of our cross-functional team, you will play a pivotal role in delivering exceptional customer experiences, driving sales growth, and enhancing our reputation as a leading provider of commercial and residential kitchen equipment solutions.

About ACS Business Performance Ltd:

We are a forward-thinking company dedicated to innovation and excellence. Our commitment to providing cutting-edge products and services has earned us a loyal customer base and established us as a leader in the industry.

Key Responsibilities:

  1. Customer Enquiries and Orders: Respond promptly to incoming customer enquiries, resolve issues efficiently, and process orders accurately using our system.
  2. Product Knowledge: Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and support to customers.
  3. Relationship Building: Foster strong relationships with customers, dealers, coworkers, and other stakeholders, ensuring seamless communication and collaboration.
  4. Training and Development: Participate in ongoing product training to enhance your knowledge and skills, staying up-to-date with industry trends and developments.
  5. Process Improvement: Contribute to the enhancement of sales desk processes, suggesting new systems, procedures, and documentation to improve efficiency and effectiveness.
  6. Team Collaboration: Work closely with the Business Development and National Accounts teams to identify opportunities, drive growth, and achieve business objectives.

Requirements:

  • Prior experience in a fast-paced customer service or sales environment, preferably in a B2B/distribution network setting.
  • Familiarity with the commercial catering market or wider hospitality industry (desired).
  • Excellent customer service skills, with a genuine interest in helping customers.
  • Strong telephone manner and ability to build rapport with diverse customers.
  • Able to understand and retain basic product information.
  • Sound knowledge of Microsoft software, particularly Word and Excel.

Personal Attributes:

  • High level organisational and time management skills, with ability to assess and manage priorities effectively.
  • Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
  • Ability to deal professionally and empathetically with callers, managing complaints effectively.
  • Able to work proactively and independently, knowing when to consult or seek advice.
  • Team player with strong collaboration and adaptability skills.


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