Experience Excellence Specialist
2 days ago
Estimated Salary: £28,000 - £32,000 per annum.
We are seeking a results-driven Customer Experience Executive to join our growing team. As a key member of our cross-functional team, you will play a pivotal role in delivering exceptional customer experiences, driving sales growth, and enhancing our reputation as a leading provider of commercial and residential kitchen equipment solutions.
About ACS Business Performance Ltd:
We are a forward-thinking company dedicated to innovation and excellence. Our commitment to providing cutting-edge products and services has earned us a loyal customer base and established us as a leader in the industry.
Key Responsibilities:
- Customer Enquiries and Orders: Respond promptly to incoming customer enquiries, resolve issues efficiently, and process orders accurately using our system.
- Product Knowledge: Develop and maintain a deep understanding of our products and services, enabling you to provide expert advice and support to customers.
- Relationship Building: Foster strong relationships with customers, dealers, coworkers, and other stakeholders, ensuring seamless communication and collaboration.
- Training and Development: Participate in ongoing product training to enhance your knowledge and skills, staying up-to-date with industry trends and developments.
- Process Improvement: Contribute to the enhancement of sales desk processes, suggesting new systems, procedures, and documentation to improve efficiency and effectiveness.
- Team Collaboration: Work closely with the Business Development and National Accounts teams to identify opportunities, drive growth, and achieve business objectives.
Requirements:
- Prior experience in a fast-paced customer service or sales environment, preferably in a B2B/distribution network setting.
- Familiarity with the commercial catering market or wider hospitality industry (desired).
- Excellent customer service skills, with a genuine interest in helping customers.
- Strong telephone manner and ability to build rapport with diverse customers.
- Able to understand and retain basic product information.
- Sound knowledge of Microsoft software, particularly Word and Excel.
Personal Attributes:
- High level organisational and time management skills, with ability to assess and manage priorities effectively.
- Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
- Ability to deal professionally and empathetically with callers, managing complaints effectively.
- Able to work proactively and independently, knowing when to consult or seek advice.
- Team player with strong collaboration and adaptability skills.
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