Service Quality Advisor

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Quest Employment Full time

We are currently seeking a highly skilled Service Quality Advisor to join our team at Quest Employment in Biggleswade. As a Service Quality Advisor, you will play a crucial role in ensuring that our clients receive the highest level of service quality.

The ideal candidate will be responsible for identifying areas for improvement and implementing strategies to enhance customer satisfaction. As an Italian speaker, you will be able to communicate effectively with our clients who require this language skill.

The salary for this position is estimated to be around £30,000 - £35,000 per annum, depending on experience. The role is office-based, working Monday to Friday from 9am to 5pm.

Job Description:

Company Overview: Our client is a leading logistics company with a strong commitment to delivering exceptional service quality to their clients.

Job Responsibilities:

  • Identifying areas for improvement and implementing strategies to enhance customer satisfaction
  • Communicating effectively with clients who require Italian language skills
  • Working closely with the operations team to ensure seamless delivery of services

Required Skills and Qualifications:

To be successful in this role, you will need to have:

  • A good understanding of service quality principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Benefits:

We offer a competitive salary, a range of benefits, and opportunities for career development.

Others:

This is a challenging and rewarding opportunity to join a leading logistics company and make a real impact on customer satisfaction.



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