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Administrative Support Specialist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time

About One Utility Bill

We are a leading provider of bundled household bills, offering a unique solution for individuals and families to manage their finances more effectively.

Our team is dedicated to delivering exceptional customer service and support, and we are seeking a highly skilled and detail-oriented individual to join our Commercial and Finance departments.

Job Summary

We are looking for an Administrative Support Specialist to provide back-end day-to-day support to our Operations and Customer Support teams. The successful candidate will be responsible for reconciling packages, creating final balance statements, auditing and analyzing packages, and identifying potential financial risks.

Key Responsibilities

  • Reconcile packages that have ended and create final balance statements
  • Audit and analyze all packages, providing in-depth analysis and reports
  • Locate and monitor potential financial risks
  • Work closely with partner suppliers to ensure correct billing for all packages
  • Conduct research on competitors and complete analysis on pricing
  • Make outbound calls to energy and water suppliers to resolve billing issues
  • Investigate banking transactions

Requirements

  • Excellent attention to detail and organizational skills
  • Experience using spreadsheets and financial software
  • Ability to work with confidential and sensitive data
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

We offer a competitive salary of £23,796 per annum, 25 days holiday (pro-rata'd), and access to our employee discounts platform, Magpie. We also offer a paid volunteering day with our chosen charities or a charity close to your heart.

Why Join Our Team

We are a dynamic and supportive team that values our employees' contributions and well-being. We offer a range of benefits and opportunities for growth and development, and we are committed to creating a positive and inclusive work environment.