IT Service Delivery Manager
1 month ago
We are seeking an experienced IT Service Delivery Manager to oversee the Service Desk operations for our client's IT Team.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage a small team within an IT environment.
Key Responsibilities:
- Ensure prompt and effective handling of incidents and service requests
- Monitor service desk metrics and intervene in case of deviations from SLAs and quality standards
- Coordinate issue troubleshooting and timely escalation
- Oversee IT projects, manage asset lists, stock levels, software licenses, and maintain up-to-date IT documentation
Requirements:
- Experience of leading an IT service delivery team and sound knowledge of problem management and incident management processes
- Technical background with a good understanding of relevant technologies such as Windows Operating Environment, Cloud Services, Virtualisation, Hosting, Networking, Storage
- Excellent communication skills (written and verbal) to complement technical proficiency
- Ability to monitor trends and analyse data to identify issues and suggest measures for long-term resolution
About Our Client:
Our client provides end-to-end IT Solutions and Managed IT Services for small to medium-sized businesses. They provide Consultancy, Installation, and IT Support Services, bringing together all aspects of IT within a business and committed to providing exceptional service to all customers.
What We Offer:
Based in Bracknell with free onsite parking and easy access to the town centre. A working day of 8.5 hours including lunch, 5 days per week.
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