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Service Delivery Manager, Buying
2 months ago
We are seeking a highly skilled Service Delivery Manager, Buying & Merchandising to join our team at Primark. As a key member of our Operations Delivery team, you will be responsible for ensuring service excellence, stability, and support across all operations, with a primary focus on Buying and Merchandising as well as Data Analytics.
Key Responsibilities- Develop and maintain operational relationships with key Technology Service Partners to ensure delivery of quality service to our customers.
- Manage the expectations of internal stakeholders to deliver results in line with business goals.
- Collaborate with cross-functional teams to drive stability and incident resolution, and improve problem management to identify and remove root causes.
- Ensure the agreement and operation of SLAs concerning new services provided by Technology Partners following their introduction.
- Ensure technology partners/vendors adhere to Company policies, procedures, and standards.
- At least 5 years of experience in a customer-facing role.
- Expert ability to motivate and influence key contacts and decision-makers.
- Proven negotiation skills and ability to influence others at different levels.
- Advanced communication skills.
- Proven history of striving for continuous improvement and driving efficiencies, while maintaining high levels of customer satisfaction.
- Proven team player in working with one's peers to ensure timely, efficient, and high-quality delivery of service.
- Professional and customer-focused.
- Strong change advocate.
- Judgement and problem-solving skills.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
