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Service Delivery Manager
2 months ago
We are seeking a highly skilled Service Manager to lead our service office in Reading.
As a Service Manager, you will be responsible for managing service turnover, maintenance portfolio, service engineers, and support staff.
Key Responsibilities:
Team Management:
- Oversee daily operations of service engineers and support staff to ensure efficient delivery of services.
- Develop and implement strategies to improve service quality, productivity, and customer satisfaction.
Service Delivery:
- Manage service requests, prioritize tasks, and allocate resources to ensure timely completion of services.
- Collaborate with cross-functional teams to resolve service-related issues and improve overall service experience.
Performance Monitoring:
- Track and analyze key performance indicators (KPIs) to measure service quality, productivity, and customer satisfaction.
- Identify areas for improvement and implement corrective actions to enhance service delivery.
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