Service Delivery Manager

1 week ago

Reading, Reading, United Kingdom Neos Recruitment Limited Full time

We are seeking a highly skilled Service Manager to lead our service office in Reading.

As a key member of our team, you will be responsible for managing service turnover, maintenance portfolio, service engineers, and support staff.

Key Responsibilities:

Team Management:

  • Oversee daily operations of service engineers and support staff to ensure efficient delivery of services.
  • Develop and implement strategies to improve service quality, productivity, and customer satisfaction.

Service Delivery:

  • Manage service requests, prioritize tasks, and allocate resources to meet customer needs.
  • Collaborate with cross-functional teams to resolve service-related issues and improve overall service experience.

Performance Monitoring:

  • Track and analyze key performance indicators (KPIs) to measure service quality, efficiency, and customer satisfaction.
  • Identify areas for improvement and implement corrective actions to enhance service delivery.

Communication:

  • Develop and maintain effective communication channels with customers, service engineers, and support staff to ensure seamless service delivery.
  • Provide regular updates on service performance, progress, and any issues that may impact service delivery.

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