Service Delivery Manager
23 hours ago
At Ultima, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Managed Services team, you'll be responsible for ensuring outstanding service delivery to our customers.
The ideal candidate will have experience in delivering fully outsourced Service Desk and Infrastructure Management services, with a strong background in ITIL CSI certification. You'll be responsible for driving the production of relevant SLA and trending data for meaningful service reporting, as well as owning service assurance and escalation of corrective actions where required service levels are not being met.
You'll also be responsible for creating, distributing, and presenting customer service reports, as well as owning customer documentation such as operations handbooks, service contracts, and general customer data updates in Ultima's ITSM solution.
As a Service Delivery Manager, you'll be the voice of the customer, helping to shape ongoing systems, services, and operational process enhancements. You'll proactively assess gaps in customer satisfaction levels and take actions to ensure customer critical success factors are delivered.
We're looking for someone with excellent communication, customer presentation, and customer relationship building skills. If you have experience with supporting corporate IT environments, particularly Microsoft and Citrix estates, that's a bonus.
As a member of our team, you'll have the opportunity to work closely with our Customer and Ultima Technical Support teams to ensure outstanding service delivery to our customers. You'll also have the chance to participate in service design and modelling initiatives to effectively support service growth in line with our Managed Services strategic growth agenda.
So if you're a motivated and experienced Service Delivery Manager looking for a new challenge, we'd love to hear from you.
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Service Delivery Hub Manager
2 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub ManagerWe are seeking a dynamic and forward-thinking individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of dedicated professionals to deliver high-quality...
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Service Delivery Hub Manager
2 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub ManagerWe are seeking a dynamic and forward-thinking individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of dedicated professionals to deliver high-quality...
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Service Delivery Hub Manager – Group Manager
5 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...
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Service Delivery Hub Manager – Group Manager
5 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...
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Service Delivery Hub Manager – Group Manager
3 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...
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Service Delivery Hub Manager – Group Manager
3 days ago
Reading, Reading, United Kingdom Networking Women in the Fire Service Full timeJob Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...
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Service Delivery Manager
6 days ago
Reading, Reading, United Kingdom Ultima Full time{"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...
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Service Delivery Manager
5 days ago
Reading, Reading, United Kingdom Ultima Full time{"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full time{"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full time{"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...
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Service Delivery Manager
1 day ago
Reading, Reading, United Kingdom Neos Recruitment Limited Full timeWe are seeking a highly skilled Service Manager to lead our service office in Reading.As a Service Manager, you will be responsible for managing service turnover, maintenance portfolio, service engineers, and support staff.Key Responsibilities:Team Management:Oversee daily operations of service engineers and support staff to ensure efficient delivery of...
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Service Delivery Manager
23 hours ago
Reading, Reading, United Kingdom Neos Recruitment Limited Full timeWe are seeking a highly skilled Service Manager to lead our service office in Reading.As a Service Manager, you will be responsible for managing service turnover, maintenance portfolio, service engineers, and support staff.Key Responsibilities:Team Management:Oversee daily operations of service engineers and support staff to ensure efficient delivery of...
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Service Delivery Manager
6 hours ago
Reading, Reading, United Kingdom Ultima Full timeService Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...
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Service Delivery Manager
23 hours ago
Reading, Reading, United Kingdom Ultima Full timeService Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...
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Service Delivery Manager
6 days ago
Reading, Reading, United Kingdom Ultima Full timeService Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...
-
Service Delivery Manager
6 days ago
Reading, Reading, United Kingdom Ultima Full timeService Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...
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Service Delivery Manager
2 weeks ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for...
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Service Delivery Manager
3 weeks ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...
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Service Delivery Manager
3 weeks ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...
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Service Delivery Manager
2 weeks ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for...
