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Service Delivery Manager
2 months ago
At Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.
Key Responsibilities:- Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.
- Work closely with the customer and Ultima Technical Support teams to identify and resolve issues.
- Develop and implement service improvement initiatives to enhance customer experience.
- Collaborate with the Account Director to identify new business opportunities and grow our managed services portfolio.
- Provide technical expertise and support to customers, including incident and problem management.
- ITIL CSI certification.
- Experience in delivering fully outsourced Service Desk and Infrastructure Management services.
- Excellent communication, customer presentation, and customer relationship building skills.
- Technical experience with supporting corporate IT environments, particularly Microsoft and Citrix estates.
We're committed to providing a competitive salary, an ever-growing benefits package, and opportunities for professional growth and development.
