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Customer Fulfilment Specialist

2 months ago

Corby, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time
About the Role

We are seeking a highly skilled Customer Fulfilment Associate to join our team at ACS Recruitment Solutions Ltd. As a key member of our customer service team, you will be responsible for ensuring seamless order processing and customer satisfaction.

Key Responsibilities
  • Process and manage orders for healthcare customers, ensuring timely and accurate delivery.
  • Provide exceptional customer service, responding to queries and resolving issues in a professional and courteous manner.
  • Collaborate with supply chain, logistics, and operations teams to ensure efficient order execution.
  • Manage and maintain accurate records of customer orders, shipments, and communications.
  • Identify and escalate any issues or discrepancies, ensuring prompt resolution and customer satisfaction.
  • Contribute to the development and implementation of process improvements, enhancing customer experience and operational efficiency.
Requirements
  • Strong IT skills, with proficiency in Excel and experience with ERP systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
  • Self-motivated and proactive, with a commitment to delivering high-quality results.
What We Offer

We offer a competitive salary and a dynamic working environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.