Customer Integration Specialist

2 weeks ago

Corby, Northamptonshire, United Kingdom RS Group plc Full time

Role: Customer Integration Specialist

Location: Hybrid Corby, London, Manchester, or Remote

Contract Type: Full-Time, 12-Month Fixed Term Contract

Join our eProcurement team as we embark on an exciting project to transform how our customers interact with us.

Our hiring manager had this to say about the role: "We're offering a flexible opportunity to work for a high-energy FTSE 250 business. This is a major integration and onboarding project that will revolutionise how our customers purchase from us."

We're looking for someone to help us support our customers through this transition and ensure a seamless integration.

What you'll be doing:

As a Customer Success Executive, you'll be crucial in ensuring our new customers smoothly transition to our RS eProcurement system. Your responsibilities will include onboarding customers data, integrating their existing purchasing processes, and providing ongoing support to ensure they can continue to buy from us efficiently and effectively.

What we're looking for:

  • Experience in order processing: A background in handling orders is essential.
  • B2B knowledge: Understanding of the business-to-business environment.

We need a positive attitude and willingness to learn: We'll provide full training on our systems and processes, including XML, XSLT, SQL, Oracle, SAP, and APIs. While prior experience in these areas is beneficial, it's not needed.

There are bonus points if you can speak German but again it is not essential.

What's in it for you?

At RS, as well as the usual employee benefits, you'd expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we've just introduced several new Family Friendly Policies including:

  • Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
  • Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette's syndrome
  • Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause
  • Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 2,000 colleagues in the UK – and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

#LI-HYBRID

#LI-MW1

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