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Medical Office Coordinator

4 weeks ago

Rochester, Medway, United Kingdom Highparks Medical Practice Full time

Highparks Medical Practice is seeking a dedicated and professional Medical Receptionist to join our team.

We are looking for an individual who can provide exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our practice while maintaining a welcoming environment for all patients.

Main Responsibilities:

  • Greet patients and visitors warmly, ensuring a positive first impression.
  • Manage all aspects of patient scheduling processes.
  • Answer phone calls, addressing enquiries/directing calls to appropriate team members.
  • Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations.
  • Process patient forms, insurance information, and payments as required.
  • Assist with administrative tasks such as filing, data entry, with experience of using EMIS and Docman.
  • Collaborate with clinicians to ensure efficient patient flow and communication within the team.
  • Handle any issues/concerns raised by patients with professionalism, empathy, and sensitivity.

Requirements:

  • Previous experience in an administrative role is preferred, ideally within a healthcare setting.
  • Strong organisational skills with attention to detail to manage multiple tasks effectively.
  • Excellent verbal and written communication skills to interact with patients and colleagues professionally.
  • Proficient user of IT systems including medical software systems, such as EMIS and Docman.
  • Ability to work well under pressure while maintaining a calm demeanor in a fast-paced environment.
  • A compassionate attitude towards patients and a commitment to providing high-quality service.

The salary for this position is £25,000 - £30,000 per annum, depending on experience. The role is full-time, Monday to Friday, with occasional weekend work for flu clinics etc.

About Us:

Highparks Medical Practice works across four sites, each within a less than 5-minute drive from each other. It is essential that you drive as you will work across these locations.