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Service Coordinator

2 months ago

London, Greater London, United Kingdom Alarm Communications Limited Full time
Job Title: Service Coordinator

Alarm Communications Limited is seeking a highly skilled Service Coordinator to join our team in London Fields. As a Service Coordinator, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide quality inbound and outbound telephone and email support to clients
  • Respond quickly and positively to client communications, ensuring timely resolution of queries and issues
  • Manage customer queries and concerns, escalating complex issues to senior team members as needed
  • Process orders, returns, and exchanges via email and telephone, ensuring accurate and efficient handling of customer transactions
  • Work closely with the Operations Team to improve customer experience and ensure seamless delivery of services
  • Invoice and quote from engineer reports, ensuring accurate and timely billing of clients
  • Process sales and purchase invoices, maintaining accurate records and ensuring compliance with company policies
  • Plan and schedule maintenance and reactive works, ensuring timely and efficient delivery of services
  • Invoice clients and manage payment schedules, ensuring timely receipt of payments
  • Perform ad-hoc project work as required, supporting the team in delivering exceptional customer service and support
Requirements:
  • A high standard of accuracy and attention to detail
  • Proven ability to work independently and as part of a team, with excellent communication and interpersonal skills
  • Ability to work to tight deadlines and meet end-of-month financial cut-off dates
  • At least two years' relevant experience in a similar role, with a strong understanding of customer service principles and practices
  • Five or more GCSEs, including maths and English to a minimum of 'C' level
  • Experience with Microsoft Excel and Word, with a strong understanding of data analysis and reporting
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and service delivery
Benefits:
  • Basic Salary - up to £29,000 per annum, subject to experience
  • Nest Pension
  • Life Assurance 4x Salary
  • 20 Days Paid Holidays plus Bank Holidays
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities

Alarm Communications Limited is an equal opportunities employer, committed to creating a diverse and inclusive environment that supports the needs of all employees. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.