Service Desk Manager

1 month ago


London Area, United Kingdom Lorien Full time
Technical Service Desk Manager

Lorien is seeking an experienced Technical Service Desk Manager to join their team. As a key member of the IT department, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.

Key Responsibilities:
  • Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment.
  • Identify opportunities for process optimisation and efficiency gains within the Service Desk.
  • Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded.
  • Oversee the resolution of incidents and problems, ensuring timely and effective responses.
  • Ensure comprehensive documentation of processes, procedures, and solutions.
Technical Requirements:
  • Office 365
  • Microsoft Azure
  • Windows
  • AD
  • Exchange
  • Cisco
  • Palo Alto Networks

Lorien is an award-winning IT MSP based in the heart of the city of London. They are responsible for supporting some of London's financial clients. If you are a motivated and experienced Technical Service Desk Manager looking for a new challenge, please apply with your most up-to-date CV.


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