Service Desk Manager
1 month ago
Lorien is seeking an experienced Technical Service Desk Manager to join their team. As a key member of the IT department, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.
Key Responsibilities:- Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment.
- Identify opportunities for process optimisation and efficiency gains within the Service Desk.
- Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded.
- Oversee the resolution of incidents and problems, ensuring timely and effective responses.
- Ensure comprehensive documentation of processes, procedures, and solutions.
- Office 365
- Microsoft Azure
- Windows
- AD
- Exchange
- Cisco
- Palo Alto Networks
This is an exciting opportunity for a skilled Technical Service Desk Manager to join Lorien's team and contribute to the delivery of high-quality IT services.
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