Senior Technical Support Specialist
2 days ago
**Job Overview**
Bakkavor is seeking a highly skilled Senior Technical Support Specialist to join their team. As a key member of the technical operations department, you will play a vital role in ensuring the smooth operation of our systems and providing top-notch support to end-users.
Key Responsibilities:
- Technical Support: Provide level-headed technical assistance to end-users via various channels, including email, phone, and in-person visits.
- Troubleshooting: Identify and resolve complex software and hardware issues, collaborating with cross-functional teams as needed.
- Documentation: Maintain accurate and up-to-date records of technical interactions and resolutions.
Requirements:
- Education: Bachelor's degree in Computer Science or a related field.
- Experience: 2+ years of technical support experience, preferably in a fast-paced environment.
- Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team-oriented setting.
Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience.
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