Senior Technical Support Specialist

2 days ago


Moulton Chapel, United Kingdom Bakkavor Full time

**Job Overview**

Bakkavor is seeking a highly skilled Senior Technical Support Specialist to join their team. As a key member of the technical operations department, you will play a vital role in ensuring the smooth operation of our systems and providing top-notch support to end-users.

Key Responsibilities:

  • Technical Support: Provide level-headed technical assistance to end-users via various channels, including email, phone, and in-person visits.
  • Troubleshooting: Identify and resolve complex software and hardware issues, collaborating with cross-functional teams as needed.
  • Documentation: Maintain accurate and up-to-date records of technical interactions and resolutions.

Requirements:

  • Education: Bachelor's degree in Computer Science or a related field.
  • Experience: 2+ years of technical support experience, preferably in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team-oriented setting.

Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience.



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