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Hospitality Host

2 months ago

Plymouth, Plymouth, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company, operating a number of popular casino brands across the UK. Our venues offer a unique and exciting experience for customers, with a range of games, dining options, and entertainment.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an F&B Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities

  • Provide outstanding customer service, ensuring that all guests have an exceptional experience with us.
  • Be familiar with current promotions and products, and proactively offer and provide a friendly, efficient, and prompt service of food and beverages.
  • Work collaboratively with the wider business to achieve daily and weekly targets.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure that customers always have access to products.

Requirements

  • Positive attitude and a passion for delivering exceptional customer service.
  • Experience of working successfully in a hospitality role, with a focus on customer satisfaction.
  • Ability to work collaboratively with the wider business to achieve targets.
  • Sound communication skills and a friendly, enthusiastic manner.
  • Comfortable with change and able to adapt to new ways of working.
  • Ability to work a variety of shifts, including evenings, weekends, and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a leading gaming and entertainment company.
  • A fun and dynamic work environment.
  • Opportunities for career development and progression.