Interact Software Solutions Manager

4 hours ago


Manchester, United Kingdom Interact Software Full time
Job Description:

As a Technical Onboarding Specialist at Interact Software, you will be responsible for ensuring that our new customers are successfully integrated with our products and services.

About the Job:
  • You will work closely with customers to understand their technical requirements and provide guidance on how to integrate our product with their existing systems.
  • You will develop scripts and APIs to facilitate data transformation and migration between systems.
  • You will collaborate with various departments to ensure a seamless onboarding experience.
Key Responsibilities:
  • Acting as a point of contact for clients, addressing concerns, and ensuring overall satisfaction.
  • Maintaining positive relationships with customers.
Requirements:
  • Experience in technical onboarding, implementation, or similar roles in SaaS environments.
  • Project management skills, particularly with cross-functional teams, timelines, and customer deliverables.
  • Content migration and user synchronization expertise, including single sign-on (SSO).
  • Script development for data transformation and migration between systems.
  • API utilization for data retrieval/export/sync between systems.
  • SQL-based relational database experience for report creation, troubleshooting, and data manipulation.
  • Preference for M365/Entra ecosystem experience for application integrations and configurations.
  • Proficiency in project management tools like Jira, Trello, or Microsoft Project.
  • Programming language experience, preferably .NET.
  • Critical thinking and problem-solving abilities.
  • Strong verbal and written communication skills.

The estimated salary for this role is around $90,000-$130,000 per year, depending on location and experience.



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