Leisure Experience Coordinator
2 weeks ago
We're looking for a friendly and approachable Leisure Receptionist to join our team at Village Hotel Club. As the first point of contact for our members and guests, you'll be the face of our village experience, setting the tone for exceptional customer service.
Your role will involve greeting members and guests, taking bookings, and resolving queries in a timely and efficient manner. You'll be the go-to person for all things leisure and fitness, ensuring our members have everything they need to make the most of their village experience.
We're not just looking for a receptionist - we're looking for a creator of happiness. If you have a passion for leisure, fitness, and customer service, and are driven to deliver exceptional results, we'd love to hear from you.
What We Offer- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
We're a company that values personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. If you're passionate about delivering exceptional customer service and have a drive to achieve and exceed targets, we'd love to hear from you.
Please note that all offers are subject to a successful DBS check in this role.
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