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Hospitality and Events Coordinator
2 months ago
Job Title: Hospitality and Events Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Hospitality and Events Coordinator to join our team at Elior. As a key member of our events sales team, you will be responsible for providing administrative support, managing events from initial enquiry to confirmation and planning, and ensuring seamless execution.
Responsibilities:
- Provide administrative support to the events sales team, including printing menus, updating weekly overviews, and liaising with the hospitality operational team.
- Answer incoming client queries via phone and email.
- Organize client events and work closely with other departments to ensure successful execution.
- Prepare and follow up with clients on proposals, quotations, and contracts to maximize revenue opportunities.
- Conduct site visits of event spaces.
- Maintain accurate client records and databases, and build strong relationships.
- Guide clients through the planning process and ensure all documentation is ready for handover to the event operations team.
- Work closely with the Sales team to drive new business and achieve budgets and set targets.
- Manage multiple inboxes and communicate frequently with clients.
- Provide excellent customer service through every element of the event enquiry, utilizing strong selling skills.
- Take personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre- and post-event.
Requirements:
- Excellent standard of communication skills, verbal and written.
- Excellent IT skills.
- Customer service orientation.
- Attention to detail.
- Excellent working in a team or alone.
- Previous experience in a similar role/administration.
What We Offer:
- A competitive salary of up to £29,500 - £30,000 per annum.
- Performance bonus and tips.
- Company events.
- Company pension.
- Cycle to work scheme.
- Free food.
- Paid volunteer time.
- Referral programme.
- Store discount.
About Us:
Elior is an award-winning contract caterer that focuses on providing great food and service to customers. We work hard to create an environment where our team members feel engaged, inspired, valued, and enjoy what they do.
