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Senior Operations Manager for Private Healthcare
4 weeks ago
Job Title: Senior Operations Manager for Private Healthcare
Job Summary:
This senior management role is pivotal in overseeing the operational, HR, and commercial aspects of the practice. You will support the partners and assist the practice in maintaining CQC compliance. Additionally, you will promote the practice to potential clients and businesses, securing contracts to drive growth, and manage HR functions in collaboration with external HR support.
Key Responsibilities:
- CQC Support: Assist the partners in ensuring the practice adheres to all CQC regulations and maintains the highest standards of care, quality, and compliance.
- Operational Leadership: Manage the daily operations of the practice, providing leadership to the admin team, and ensuring smooth coordination between departments.
- Commercial Leadership: Act as the practice's public face to external clients and businesses. Develop and secure new contracts, promoting the practice to potential partners and expanding its business footprint.
- HR and Staff Development: Manage HR responsibilities, including recruitment, onboarding, and staff development. Work closely with external HR support to ensure compliance with employment law and best HR practices. Oversee ongoing staff training and professional development to ensure high-quality care.
- Quality Assurance & Risk Management: Help develop and implement quality assurance systems and risk management strategies to continually improve care and mitigate any potential risks to patient safety.
- Patient Engagement & Experience: Enhance patient engagement initiatives, collecting and acting on feedback to continuously improve service quality and patient satisfaction.
- Staff Development: Ensure that staff members are trained and developed to provide the highest standards of care, and maintain compliance with healthcare regulations.
- Complaints Handling: Assist in managing complaints in line with CQC standards, ensuring swift resolution and using feedback to drive improvement.
- Regulatory Compliance: Ensure that the practice complies with all relevant data protection and confidentiality laws, including GDPR.
Requirements:
- Experience: Proven background in healthcare management, with experience in private practice. Knowledge of both NHS and private sector operations is advantageous.
- Skills: Strong leadership, excellent communication, and interpersonal skills. Ability to confidently present and promote the practice to external businesses and clients.
- Knowledge: Familiarity with CQC regulations, healthcare policies, and HR practices. Must be proactive in supporting the partners to ensure compliance and high standards of care.
- Qualities: Highly organized, commercially savvy, and driven to foster a culture of excellence within the practice
