Station Gateline Customer Service Representative

4 weeks ago


Perth, Perth and Kinross, United Kingdom Blue Arroww Full time
Job Title: Station Gateline Customer Service Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.

Key Responsibilities:
  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of the gateline, including identification of safety hazards and opening gates when required.
  • Ensure a safe environment around the gateline, including cordoning off hazards and cleaning up minor spills.
  • Operate the wide isle gate and ensure numbers of gates set for passenger flows in each direction are appropriate.
  • Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty the ticket hoppers, dispose of the tickets collected, and clean the gates and associated plant equipment.
Requirements:
  • Commitment to exceeding customer expectations.
  • Total confidence and ability to deal with conflict situations constructively.
  • Ability to work alone when required and demonstrate individual initiative.
  • Excellent communication skills.
What We Offer:
  • Competitive benefits package, including contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, and 3% commission on ticket sales.
  • Opportunity to work with a four times accredited Top Employer and contribute to a safe and inclusive work environment.

Please note that if you are appointed to a relief post, you will have a contractual commitment to work up to a maximum of 13 Sunday turns per calendar year.



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