Client Relationship Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full time

Pertemps TM is seeking a highly motivated and experienced Customer Account Director to join our esteemed client's team within the dynamic FinTech sector.

As a vital member of the success-driven team, you will play a pivotal role in fostering strong relationships with key clients. Your deep understanding of financial products and exceptional service delivery skills will be instrumental in ensuring client satisfaction and driving commercial growth.

Responsibilities:
  • Provide strategic leadership and oversight to a dedicated team responsible for managing a diverse portfolio of client accounts.
  • Effectively monitor and manage the performance of service executives, fostering a culture of excellence and continuous improvement.
  • Directly lead and mentor Lead and Client Services Executives, providing guidance and support to enhance their professional development.
  • Take ownership of key performance indicators (KPIs) and service level agreements (SLAs), ensuring consistent delivery against established targets.
  • Conduct comprehensive performance reviews and development plans for team members, identifying areas for growth and fostering individual success.
  • Champion departmental change initiatives and process improvements, driving operational efficiency and enhancing client experience.
  • Collaborate closely with clients on integration and product development projects, ensuring alignment with their strategic objectives.
Requirements:
  • A minimum of 5 years of proven experience in client management within the FX or FinTech industry.
  • A demonstrated track record of successfully managing large enterprise-level clients.
  • A strong ambition to expand existing client contracts and generate new business opportunities.
  • Exceptional analytical skills and the ability to communicate complex information clearly and concisely.
  • A solid understanding of payment products and technologies, with the ability to discuss solutions effectively with stakeholders.


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