NHS Healthcare Administration Specialist
5 days ago
The successful candidate will be responsible for:
- Booking and rescheduling physiotherapy appointments
- Handling incoming telephone calls and dealing with queries from patients, relatives, carers, physiotherapy staff and other agencies
- Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information
- Supporting projects and audits as required
You must have good written and verbal communication skills, the ability to communicate clearly, sensitively and calmly on the telephone with patients who may have communication difficulties, and work effectively in a team setting. Previous experience of administration and booking systems and experience of working within the NHS would be an advantage but not essential as full training will be given.
The role is based in Newcastle, however, there will be a requirement to travel to other clinic locations within the North Staffordshire and Stoke on Trent area. Once training and competencies have been signed off, we have the option of home working.
This is a part-time position, working 22.5 hours per week.
We offer a competitive salary package with a salary of around £23,000 per annum, depending on experience.
As a valued member of our team, you will benefit from extensive health and wellbeing support and resources, options for flexible working, up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave, and more.
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