Healthcare Administrative Assistant

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom NHS Full time

Job Title: Administrative Support Officer

This role supports the delivery of a comprehensive administrative service, encompassing inpatient and outpatient waiting list management, appointment communication, and typing services. The ideal candidate will possess administration/secretarial experience, excellent communication skills, and the ability to work effectively in a team environment.

Main Responsibilities and Duties
  1. Supporting the management of waiting lists, adhering to the patient access policy and contributing to the achievement of 2-week wait and 18-week pathway targets.
  2. Effective communication of appointments and admission-related information to patients and carers, utilizing personal judgment to ensure sensitive and confidential handling.
  3. Delivering high-quality typing services, meeting performance targets as necessary.
  4. Maintaining strong working relationships through exceptional communication and interpersonal skills.

Required Skills and Qualifications

  • A minimum of 5 GCSEs or equivalent (including maths & English)
  • NVQ Level 2 in Business Administration (or equivalent experience)
  • Proven experience working with medical terminology

Salary Information

The estimated salary for this role is £27,000 - £37,000 per annum, depending on experience.



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