Onboarding Services Representative

7 days ago


Leicester, Leicester, United Kingdom Octopus Energy Full time
Delivering Exceptional Onboarding:

As an Onboarding Services Representative at Octopus Energy, you'll be instrumental in setting the tone for our customers' journey with us. Your primary responsibility will be to guide new customers through the onboarding process, ensuring they feel confident and prepared to start using our services.


Main Responsibilities:
  • You'll be the first point of contact for new customers, answering questions, addressing concerns, and providing tailored advice to help them make the most of our products and services.
  • Collaborating with internal stakeholders, you'll develop and maintain relationships with suppliers and partners to optimize the onboarding process and drive efficiency gains.
  • You'll continuously monitor customer feedback, identifying areas for improvement and implementing changes to enhance the overall onboarding experience.

Key Skills and Qualifications:
  • Proven experience in customer-facing roles, preferably within the energy or utility sectors.
  • Excellent communication and problem-solving skills, with the ability to remain calm under pressure and think critically.
  • A strong understanding of business processes, with the capacity to analyze data, identify trends, and propose actionable recommendations for improvement.

About Our Benefits:

We offer a comprehensive benefits package, including an estimated salary of £23,400, flexible working arrangements, and opportunities for professional growth and development. Join our dynamic team and become part of an organization that's dedicated to delivering exceptional customer experiences and promoting sustainability in every aspect of our operations.



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