Workshop Operations Manager
1 month ago
Our client, a prestigious dealer in the Norfolk region, is seeking a highly skilled and experienced Workshop Controller to join their team.
The Workshop Controller will be responsible for liaising with the Service Department, answering queries from other departments and customers, and ensuring quality checking, ordering of parts, audit, and compliance with health and safety regulations.
As a line manager for the technicians, the Workshop Controller will be responsible for performance management, coaching, and development of the team. The role will also involve carrying out light duties and MOTs if required.
The Workshop Controller will be expected to uphold the highest ethical standards and maintain a customer-facing role, which may include road tests and managing query resolution.
Key Responsibilities:
- Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels
- Generating Gross Profit: To deliver gross profit in the department by maximising the number of hours available, driving revenue per transaction, ensuring 100% adherence to the VHC process, and motivating product sales
- Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
- Supervising the Team: To lead, motivate, coach, and develop the team to achieve their daily objectives
- Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability
- Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair
- Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards and requirements are met
Benefits:
- Salary + bonus negotiable depending on experience
- 28 days holidays
- Pension Scheme
- Training and Development
- Death in Service
Perfect Placement has over 2000 Motor Trade Jobs across the UK. If you are looking for a new job in the automotive industry, trust our team of experts with your job search.
If this Workshop Controller job interests you and you would like to know more about it or other automotive jobs in Norwich, please contact Danielle Axtell Carty at Perfect Placement UK Ltd.
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