Guest Experience Team Member
4 days ago
We're seeking a warm and welcoming individual to join our Guest Experience Team as a Guest Experience Team Member. As a key member of our team, you'll play a vital role in ensuring our guests have an unforgettable experience at our holiday parks.
Key Responsibilities:- Prepare Welcome Packs to warmly greet our guests upon their arrival
- Extend Hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
- Share Insider Knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
- Collaborate Seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their stay
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities, including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family-friendly policies and pay
We're looking for a warm and welcoming communicator who is always keeping a positive attitude, even in tricky situations. Being customer-focused is crucial because you'll be our guests' main point of contact. Your warmth and ability to handle anything with a smile will ensure our guests feel truly cared for and valued.
About us:We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, and our HQ is based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member.
We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves. Working hours are on a rota over a 7-day period and could include evenings and weekends (depending on the role). We aim to offer flexibility where we can, including full or part-time hours. We would love to hear from you if you would like to apply for this role.
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Guest Experience Ambassador
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Filey, North Yorkshire, United Kingdom Haven Holidays Full timeJob DescriptionJob Title: Guest Experience Team MemberJob Summary:We are seeking a warm and welcoming Guest Experience Team Member to join our team at Haven Holidays. As a Guest Experience Team Member, you will be the main point of contact for our guests, providing exceptional customer service and ensuring their stay with us is memorable and enjoyable.Key...
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Filey, North Yorkshire, United Kingdom Haven Holidays Full timeJob DescriptionJob Title: Guest Experience Team MemberJob Summary:We are seeking a warm and welcoming Guest Experience Team Member to join our team at Haven Holidays. As a Guest Experience Team Member, you will be the main point of contact for our guests, providing exceptional customer service and ensuring their stay with us is memorable and enjoyable.Key...
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Fish & Chips Shop Team Member
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