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Guest Experience Ambassador

2 months ago

Filey, North Yorkshire, United Kingdom Haven Holidays Full time
Job Description

Job Title: Guest Experience Team Member

Job Summary:

We are seeking a warm and welcoming Guest Experience Team Member to join our team at Haven Holidays. As a Guest Experience Team Member, you will be the main point of contact for our guests, providing exceptional customer service and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Prepare welcome packs to warmly greet our guests upon their arrival
  • Extend a warm welcome to guests as they arrive at our reception area
  • Extend hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
  • Share your insider's knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
  • Collaborate seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their stay

What We Offer:

  • Free use of our leisure facilities, including swimming pool
  • Up to 50% discount off food on park and 20% discount in our shops
  • Opportunity to use our corporate box at the O2 Arena
  • Fantastic discounts with many national brands and retailers
  • 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels
  • Reward and recognition schemes
  • Training and development opportunities, including fully funded qualifications
  • Fantastic health, mind, and money support programme
  • Enhanced family-friendly policies and pay*

Requirements:

  • A warm and welcoming communicator, always keeping a positive attitude, even in tricky situations
  • Being customer-focused is crucial, as you will be our guests' main point of contact
  • Your warmth and ability to handle anything with a smile will ensure our guests feel truly cared for and valued

About Us:

We are part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, and our HQ is based in Hemel Hempstead.

Our Culture:

We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.