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Guest Experience Team Member

2 months ago

Filey, North Yorkshire, United Kingdom Haven Holidays Full time
Be the Face of Haven Holidays

We're seeking a warm and welcoming Guest Experience Team Member to join our team at Primrose Valley Haven's largest holiday park in North Yorkshire. As a key member of our Guest Experience Team, you'll be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.

Key Responsibilities:
  • Prepare Welcome Packs to warmly greet our guests upon their arrival
  • Extend a warm welcome to guests as they arrive at our bustling reception area
  • Provide hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
  • Share your insider's knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
  • Collaborate seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their stay
What's in it for you?
  • Free use of our Leisure Facilities, including swimming pool
  • Up to 50% Discount off food on Park and 20% discount in our shops
  • Opportunity to use our Corporate Box at the O2 Arena
  • Fantastic Discounts with many national Brands & Retailers
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
  • Reward & Recognition Schemes
  • Training and development opportunities including fully funded qualifications
  • Fantastic Health, Mind & Money Support Programme
  • Enhanced family friendly policies and pay
What we're looking for:
  • A warm and welcoming communicator, always keeping a positive attitude, even in tricky situations
  • Being customer-focused is crucial because you'll be our guests main point of contact
  • Your warmth and ability to handle anything with a smile will ensure our guests feel truly cared for and valued

We're an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations. Our HQ is based in Hemel Hempstead. We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.