Housing Portfolio Manager

4 weeks ago

London, Greater London, United Kingdom Hyperion Partners Ltd Full time

Key Responsibilities:

  • Manage a caseload of residents, providing advice and support on housing issues, and ensuring their needs are met in a timely and efficient manner.
  • Conduct regular property inspections to identify and address any maintenance requirements.
  • Develop and maintain positive relationships with residents, fostering a sense of community and encouraging resident engagement.
  • Collaborate with internal teams and external partners to resolve issues and ensure the smooth operation of housing management activities.
  • Maintain accurate and up-to-date records and reports related to housing management activities, including resident interactions and maintenance requests.

About the Role:

As a Housing Officer at Hyperion Partners Ltd, you will play a vital role in delivering high-quality housing services to residents. You will work closely with residents, internal teams, and external partners to ensure that their needs are met and that the housing portfolio is managed effectively.

Requirements:

  • Previous experience in a housing officer or similar role within social housing, with a proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to build positive relationships with residents and internal stakeholders.
  • A proactive approach to problem-solving and conflict resolution, with the ability to work independently and as part of a team.
  • Knowledge of housing legislation and policies, with the ability to apply this knowledge in a practical and effective manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to maintain accurate records and reports in a timely manner.

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