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Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full timeJob DescriptionAbout the role:This leadership position plays a crucial role in the effective management and delivery of our Service, with the Senior Leadership Team contributing to the delivery of the Strategic Commitments of the Fire Authority.As a key member of the Senior Leadership Team, you will be responsible for the performance and delivery of our...
Head of Service Delivery
2 months ago
ISS Facility Services UK is seeking a highly skilled and experienced professional to lead our Client Services team. As Head of Client Services, you will be responsible for overseeing the planning, management, development, and financial control of our Healthcare Cleaning, Patient Feeding, and Retail services.
Key Responsibilities:- Provide strategic leadership and direction to the Client Services team to ensure delivery of high-quality services that meet and exceed customer expectations.
- Develop and implement effective service improvement initiatives to drive productivity, profitability, and customer satisfaction.
- Build and maintain strong relationships with key stakeholders, including clients, colleagues, and external partners.
- Manage and evaluate objectives and targets for the service, ensuring alignment with business plans and strategies.
- Ensure compliance with relevant legislation, company policies, and procedures.
- Proven experience in Healthcare Soft Services management, including Cleaning, Patient Feeding, and Retail.
- Strong risk management and client liaison skills.
- Ability to lead and motivate teams to achieve high performance standards.
- Excellent communication and interpersonal skills.
ISS is a world-leading workplace and facility management company, dedicated to making the world work better. We understand the importance of delivering exceptional service and creating a positive impact on our customers and communities.
We are committed to diversity, equity, and inclusion, and welcome applications from all qualified candidates. If you are a strategic leader with a passion for driving service excellence, we encourage you to apply for this exciting opportunity.
