System Configuration Analyst

4 days ago


Cambridge, Cambridgeshire, United Kingdom Hiring People Full time

We are seeking a System Configuration Analyst to join our team in Cambridge or remotely with occasional travel. The successful candidate will be offered a salary of up to £40,000 plus benefits.

About the Job

The role involves working directly with customers, third parties and internal teams to support users of our products built on the Salesforce platform.

Main Responsibilities:

  • Supporting customers through troubleshooting and resolving technical issues.
  • Maintaining system configurations, security models and document templates to meet customer requirements.

Key Requirements:

  • Proven experience in configuring or developing business applications.
  • Familiarity with data models, security models, and workflows.
  • Working knowledge of ticketing systems such as Salesforce Case / Jira / Trello and key workflows / lifecycles for support tickets.

Preferred Qualifications:

  • Hands-on experience with data analysis and/or migration work.
  • Salesforce experience - We build mainly on the Force.com platform so existing knowledge and experience with Salesforce is desirable.


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