System Configuration Analyst
4 days ago
We are seeking a System Configuration Analyst to join our team in Cambridge or remotely with occasional travel. The successful candidate will be offered a salary of up to £40,000 plus benefits.
About the JobThe role involves working directly with customers, third parties and internal teams to support users of our products built on the Salesforce platform.
Main Responsibilities:
- Supporting customers through troubleshooting and resolving technical issues.
- Maintaining system configurations, security models and document templates to meet customer requirements.
Key Requirements:
- Proven experience in configuring or developing business applications.
- Familiarity with data models, security models, and workflows.
- Working knowledge of ticketing systems such as Salesforce Case / Jira / Trello and key workflows / lifecycles for support tickets.
Preferred Qualifications:
- Hands-on experience with data analysis and/or migration work.
- Salesforce experience - We build mainly on the Force.com platform so existing knowledge and experience with Salesforce is desirable.
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