Technical Analyst Position
1 month ago
Hiring People is seeking an experienced Systems Administrator to join our team as a 2nd Tier Analyst / Systems Administrator. This role offers a competitive salary of £40,000 plus benefits, based in Cambridge or remote with occasional travel.
In this position, you will work directly with customers, third parties, and internal teams to support our products built on the Salesforce platform.
Responsibilities include escalating support tickets, identifying root causes, making necessary adjustments, and providing clear communication to customers.
Key Responsibilities:- Configuring system settings, security models, and document templates as required.
- Developing project documentation and configuration templates with the internal project team.
- Maintaining accurate records of work for future reference.
- Prior experience with configuring or developing business applications.
- A good understanding of data models, security models, and workflows.
- Familiarity with ticketing systems and their workflows/lifecycles.
- Excellent customer service skills.
- Able to work independently and be a self-starter.
We offer private medical insurance, life assurance, pension, volunteering days, health & wellbeing benefits, and social activities.
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