Cash Collections Specialist
22 hours ago
Job Title: Cash Collections Specialist
About the Company: Budget Energy is a leading provider of total energy solutions, meeting customers' changing needs and delivering to the highest possible standard.
Job Description:
- Manage cash collections for domestic accounts, ensuring timely and efficient processing of payments.
- Ensure strict compliance with credit policies, maintaining consistency and fairness in all interactions.
- Proactively make outbound calls to follow up on outstanding payments and resolve credit control issues.
- Consistently meet or exceed cash collection targets and KPIs to support financial goals.
- Identify overdue accounts and refer them for external debt collection or legal action when necessary.
- Collaborate with customers to set up appropriate payment plans, helping to manage and reduce outstanding debt.
- Oversee outstanding debtors, ensuring all accounts are properly managed and tracked.
- Handle customer service queries related to payments, providing timely and effective resolutions.
- Respond to and send emails, ensuring clear and professional communication with customers and internal teams.
- Prepare regular reports on cash collections, outstanding debts, and other key financial metrics.
- Investigate aged debt issues, resolving or escalating them as necessary to ensure timely resolution.
- Assist with various additional tasks to support the credit control team and broader business operations.
Required Skills and Qualifications:
- 1-2 years of experience working in credit control or accounts receivable.
- A strong working knowledge of the collection process.
- Driven by targets and results.
- Team-oriented and competent to work on their own initiative.
- Excellent customer service skills, demonstrating clear communication - both written and verbal.
Benefits:
- Competitive salary: €35,000 - €40,000 per annum.
- Defined pension contribution.
- Healthcare allowance.
- Staff discounts.
- Hybrid work options (role-dependent).
- Health and wellbeing supports.
- Learning and development opportunities.
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