Retail Operations Manager

4 weeks ago


Southampton, Southampton, United Kingdom Blue Cross Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Blue Cross. As a key member of our senior retail team, you will play a vital role in supporting the growth and development of our charity shops across the South and South West of England.

As a Retail Operations Manager, you will be responsible for providing training and mentorship to shop teams, working closely with the senior retail team to ensure shops operate smoothly and achieve their goals, and leading and motivating shop teams to meet sales targets and provide exceptional customer service.

You will also oversee the opening of new shops and ensure successful ongoing operations, ensuring compliance with all cash handling procedures and shop protocols.

We are looking for an experienced people manager with a passion for retail and a commitment to making a difference. You will need to be someone who inspires, empowers, and sees the potential in every individual.

Key Responsibilities:

  • Provide training and mentorship to shop teams to improve performance and support their growth.
  • Work closely with the senior retail team to ensure shops operate smoothly and achieve their goals.
  • Lead and motivate shop teams to meet sales targets and provide exceptional customer service.
  • Oversee the opening of new shops and ensure successful ongoing operations.
  • Ensure compliance with all cash handling procedures and shop protocols.
About You

We are looking for an experienced people manager with a passion for retail and a commitment to making a difference. You will need to be someone who inspires, empowers, and sees the potential in every individual.

Essential Qualifications, Skills, and Experience:

  • Proven experience in people management and team leadership.
  • Retail experience with a track record of hitting sales and profit targets.
  • Exceptional customer service skills.
  • Experience in training and mentoring others.
  • Full manual driving licence and willingness to travel extensively (including some overnight stays).
  • Proficiency with MS Office and basic cash handling.
Benefits

We offer a wide range of benefits to our employees, including:

  • Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
  • Programs for physical and mental wellbeing support
  • Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
  • Free physiotherapy advice and face to face intervention
  • Health cash plan
  • Unlimited access to an employee assistance programme
  • Pension scheme with enhanced employer contribution
  • Professional fees paid with Continuing Professional Development and Personal development support.
  • Life assurance
  • 20% discount on Pet Plan pet insurance
  • Enhanced family friendly policies
  • Recognition scheme
  • Annual volunteer days
  • Charity worker discounts across a variety of retailers


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