Global Operations Director

2 weeks ago

London, Greater London, United Kingdom ExcelRedstone Full time

ExcelRedstone is seeking an experienced Global Operations Director - Strategic Accounts Finance to lead a team of professionals dedicated to delivering projects and services to our strategic accounts in finance. This is a global role that requires improving efficiency, productivity, and quality while meeting budget requirements in a safe and fully compliant working environment.

The ideal candidate will have proven experience in global operational leadership and delivery within tech cabling infrastructure projects and managed services. They will also have strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.

The Operations Director will be responsible for developing and implementing the overall operational strategy in alignment with ExcelRedstone's strategic account goals and objectives. They will also foster deep relationships with key customer stakeholders, meet and exceed financial/margin expectation deliverables, and identify opportunities for process improvement and efficiency enhancement.

The successful candidate will have excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams. They will also have exceptional communication and presentation skills, both written and verbal, and a deep understanding of organisational dynamics.

Key responsibilities will include:

  • Developing and implementing the overall operational strategy in alignment with ExcelRedstone's strategic account goals and objectives.
  • Fostering deep relationships with key customer stakeholders.
  • Meeting and exceeding financial/margin expectation deliverables.
  • Identifying opportunities for process improvement and efficiency enhancement.
  • Managing and allocating resources efficiently, including budgeting and resource planning.
  • Overseeing inventory and supply chain management, ensuring timely availability of materials and resources.
  • Recruiting, training, and managing a high-performing operational team focused on strategic account sales.
  • Setting clear KPIs and performance expectations for the team.
  • Providing coaching, guidance, and support to help team members achieve their goals.
  • Collaborating with cross-functional teams to align strategies and resources.
  • Developing and maintaining quality management systems.
  • Ensuring ExcelRedstone's compliance with all relevant laws, regulations, and industry standards.
  • Implementing and maintaining safety protocols to create a secure working environment.
  • Managing relationships with suppliers and vendors to optimize costs and improve service quality.
  • Negotiating contracts and agreements to secure favourable terms.
  • Providing regular reports and updates to senior management on the performance of strategic accounts finance.
  • Providing guidance and support to team members, ensuring they meet their individual and team targets.
  • Ensuring accurate reporting.
  • Communicating client feedback and insights to relevant teams for continuous improvement.
  • Establishing key metrics to measure the progress and impact of operational strategic accounts.

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