SaaS Technical Support Director

2 days ago


Belfast, United Kingdom Enso Recruitment Full time

Enso Recruitment is a leading recruitment agency based in Belfast, and we are seeking an experienced SaaS Technical Support Director to join our team. As a key member of our customer support team, you will be responsible for guiding and coaching technical support executives to resolve customer issues promptly while maintaining exceptional levels of customer satisfaction.

Key Responsibilities:

  1. Technical Leadership: Provide technical leadership and direction to a team of technical support executives to achieve exceptional customer satisfaction and productivity.
  2. Problem-Solving: Act as the primary point of contact for escalated customer issues and provide advanced troubleshooting and resolution assistance.
  3. Cross-Functional Collaboration: Collaborate with cross-functional teams to address complex technical issues and ensure timely resolution.

Requirements:

  • A minimum of 2 years' experience in a technical support role, with a focus on SaaS products.
  • Strong leadership and team management skills with the ability to motivate and inspire team members.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Advanced technical proficiency in troubleshooting software applications and system integrations.

Salary and Benefits:

  • A competitive salary range of £50,000 - £70,000 per annum, depending on experience.
  • A hybrid working environment that allows you to work from home and our office in Belfast.
  • Access to free parking and private health insurance.


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