Head of Customer Contact
3 days ago
At Accent, we're committed to providing exceptional customer experiences. We're seeking a skilled leader to head our Repair Services team, ensuring our customers receive top-notch service and support.
About the Role:
- Lead a team of customer service professionals in a fast-paced repair services environment.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Monitor and analyze performance metrics to drive continuous improvement.
- Foster a culture of excellence, empathy, and continuous learning.
What You'll Need:
- Proven experience in customer service leadership, preferably in a repair services or contact center environment.
- Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines.
- Knowledge of customer service principles, practices, and industry trends.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic, supportive work environment.
- Recognition and rewards for outstanding performance.
Location:
The successful candidate will be required to work from our Peterborough office, with occasional travel as needed.
We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.
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