Network Support Engineer
2 weeks ago
Are you a talented IT professional seeking a new challenge? Do you thrive in fast-paced environments and have a passion for delivering exceptional customer service? If so, we encourage you to apply for the 2nd Line Technical Support Engineer position at InterQuest Group in Harrogate.
This permanent role comes with a competitive salary of £27,500 per annum, increasing to £30,000 after six months, along with a 20% shift allowance. You will be part of a dynamic team supporting our customer base, working within a 24x7 shift environment and following a continental shift pattern.
We require someone with experience in 1st/2nd line IT support, excellent communication skills, and the ability to manage and resolve incidents/requests. Familiarity with LAN/WAN networking and routing protocols, firewall configuration, VoIP SIP Telephony solutions, VPN, and 2FA is also necessary.
Beyond these technical requirements, we value strong problem-solving skills, the ability to work within a Data Centre environment, and a commitment to delivering exceptional customer service. Additional benefits include a supportive team environment, opportunities for professional growth, and a comprehensive training program.
- Broadband technologies: ADSL / FTTC / FTTP / SOGEA
- LAN Networking: Cisco / Meraki
- Firewalls: Cisco / Fortinet / Meraki
- WAN Networking: Cisco / Huawei / OneAccess
- SD-WAN: Meraki / Fortinet
- WLAN Networking: Meraki / Aruba
- Cellular Networking: Digi / Teltonika
- VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
- VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator
Certifications like Cisco CCNA or SIP School SSCA are desirable, while ITIL Foundation awareness is essential.
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