Technical Support Professional

4 days ago


Harrogate, North Yorkshire, United Kingdom InterQuest Group Full time

InterQuest Group is a leading provider of managed IT services, and we are seeking a skilled 2nd Line Technical Support Engineer to join our team in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after six months, along with a 20% shift allowance.

This position requires working within a 24x7 shift environment, following a continental shift pattern of two days, two nights, and four days off. As part of our team, you will be responsible for providing high-quality service to our external customer base, monitoring and managing faults through to resolution.

We are looking for an individual with a strong understanding and willingness to expand technical knowledge across a range of technologies. Essential skills include experience in providing 1st/2nd line IT support, excellent communication skills, and the ability to manage and resolve incidents/requests. Familiarity with LAN/WAN networking and routing protocols, firewall configuration, VoIP SIP Telephony solutions, VPN, and 2FA solutions is also required.

Beyond these technical requirements, we value strong problem-solving skills, the ability to work within a Data Centre environment, and a commitment to delivering exceptional customer service.

  • Broadband technologies: ADSL / FTTC / FTTP / SOGEA
  • LAN Networking: Cisco / Meraki
  • Firewalls: Cisco / Fortinet / Meraki
  • WAN Networking: Cisco / Huawei / OneAccess
  • SD-WAN: Meraki / Fortinet
  • WLAN Networking: Meraki / Aruba
  • Cellular Networking: Digi / Teltonika
  • VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
  • VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator

Certifications such as Cisco CCNA or SIP School SSCA are desirable, while ITIL Foundation awareness is essential.



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