Quality Assurance Specialist

5 days ago


Helensburgh, Argyll and Bute, United Kingdom Capita Full time

About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Capita. As a Quality Assurance Specialist, you will play a critical role in ensuring the delivery of high-quality training solutions to the Royal Navy.

Key Responsibilities

  • Conduct thorough audits and assessments of training materials to ensure they meet the required standards.
  • Collaborate with the Quality Assurance team and stakeholders to identify areas for improvement and implement corrective actions.
  • Develop and maintain the Quality Analysis Dashboard to track key performance indicators and provide insights for improvement.
  • Populate control check findings and ensure timely correction and completion.
  • Work closely with the Quality Assurance team to ensure the delivery of a high-quality product that meets the customer's needs.
  • Conduct post-course discussions with students to gather feedback and identify areas for improvement.

Requirements

  • Proven experience in a Quality Control, Quality Assurance, or Auditing role.
  • ISO 9001/14001 or DSAT auditor qualification is highly desirable.
  • Excellent communication and interpersonal skills.
  • Previous knowledge of the military is beneficial.
  • Experience with Microsoft Excel, Microsoft Word, and Visio (or equivalent software packages) to manipulate data and present statistical information.
  • Ability to obtain SC clearance.

About Capita

Capita is a leading provider of business process management and integrated professional support services. We are committed to delivering high-quality solutions that meet the needs of our customers.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work on a high-profile project with a leading client.
  • Professional development and training opportunities.
  • A collaborative and supportive work environment.


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