Customer Service Representative

4 weeks ago


Nantwich, Cheshire East, United Kingdom KPI Recruiting Ltd Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at KPI Recruiting Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Process customer orders in a timely and accurate manner, utilizing manual or EDI systems as required.
  • Provide outstanding customer service, maintaining positive relationships with internal and external stakeholders.
  • Evaluate and escalate issues with senior management, ensuring effective workload management.
  • Resolve customer queries in a professional and calm manner, utilizing problem-solving skills.
  • Develop and maintain working knowledge of our products and services.
  • Collaborate with internal departments to resolve customer inquiries.
  • Process despatches from 3PLs with ERP systems, ensuring accuracy and timeliness.
  • Perform administrative tasks, including data entry, graph plotting, and data extraction to drive business improvements.

Requirements:

  • Excellent customer service skills, with a professional and calm approach.
  • Attention to detail and problem-solving abilities.
  • Verbal and written communication skills.
  • Proficiency in Microsoft Office and experience with ERP systems.

This is an exciting opportunity to join our team and contribute to delivering exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply.



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