Customer Service Coordinator

2 months ago


Wyton, United Kingdom Igloo Full time
About the Role

We are seeking a highly organized and customer-focused Customer Support Administrator to join our team at Igloo. This role involves managing a portfolio of customer accounts, ensuring smooth administration and excellent customer service in line with agreed service level agreements.

Key Responsibilities
  • Process Management
    • Accurately input vehicle documents and ensure they are filed correctly within set timeframes.
    • Handle daily post, making sure all documents are sent to the correct customers on time.
    • Book in units at multiple locations.
    • Use various external customer databases and systems efficiently.
    • Coordinate with internal teams and external partners to ensure smooth transitions of units to sale.
  • Customer Service
    • Address general customer inquiries promptly and efficiently, escalating issues when necessary.
    • Serve as the primary contact for a portfolio of customers, maintaining excellent relationships and ensuring all administrative tasks are completed to a high standard.
    • Collaborate with key internal and external customers to enhance the overall customer experience.
Requirements
  • Proven experience in a customer-facing role with strong problem-solving skills.
  • Excellent customer service abilities.
  • Strong administrative skills with attention to detail and accurate data entry.
  • Outstanding interpersonal and communication skills, both verbal and written.
  • Experience working within strict regulations and procedures.
  • Ability to use initiative, adapt quickly to changes, and work well under pressure.
  • Team player with strong time management and organisational skills, capable of prioritising tasks to meet tight deadlines.


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