Customer Support Specialist

1 month ago


Wyton, East Yorkshire, United Kingdom Igloo Full time

Customer Support Administrator Role

We are seeking a highly skilled and organized Customer Support Administrator to manage a portfolio of customer accounts, ensuring smooth administration and excellent customer service.

Key Responsibilities:

  • Account Management:
    • Manage a portfolio of customer accounts, ensuring smooth administration and excellent customer service.
  • Unit Booking and Coordination:
    • Book in units at multiple locations.
  • System Utilization:
    • Use various external customer databases and systems efficiently.
  • Transition Coordination:
    • Coordinate with auction sites to ensure smooth transitions of units to sale.

Customer Service:

  • Communication and Escalation:
    • Address general customer inquiries promptly and efficiently, escalating issues when necessary.
  • Relationship Management:
    • Serve as the primary contact for a portfolio of customers, maintaining excellent relationships and ensuring all administrative tasks are completed to a high standard.
  • Collaboration:
    • Collaborate with key internal and external customers to enhance the overall customer experience.

Requirements:

  • Customer Service Skills:
    • Excellent customer service abilities.
  • Administrative Skills:
    • Strong administrative skills with attention to detail and accurate data entry.


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