Housing Support Services Manager
3 weeks ago
Join the Defence Infrastructure Organisation as a Housing Support Services Manager and play a crucial role in ensuring the smooth operation of our Homes Charges and Utilities team.
About the RoleWe are seeking an experienced and skilled professional to lead our Homes Charges and Utilities team. As a Housing Support Services Manager, you will be responsible for ensuring that all team members adhere to and conform with agreed processes and operating procedures, particularly those related to account receivables, payment of miscellaneous invoices, contact houses, and rental and rechargeable repair charges.
Key Responsibilities- Ensure that all Homes Charges Team processes are carried out in accordance with best business practices and laid down time scales.
- Responsible for ensuring the DIO Accn Control Account is managed in accordance with MoD policy.
- Provide debt management statistical information and meaningful FOO submissions for in-year utility spend to budget manager.
- Monitoring and management of debt and debt recovery action.
- Management of legacy debt; Ensuring robust processes are put in place to manage internal Debt, collaboratively working closely with the LOE to provide efficient case management.
- Building strong working customer relations with DBS ensuring swift action is taken to aid optimum recovery.
- Dealing with Write offs, FORs and Disputes of Charges and Debt.
- Ensure that all utility bills are processed within departmental practices and laid down time scales managing resources effectively to achieve these. Liaise with utility companies to provide VFM.
- Liaising and building strong working relationships with both DIO Commercial and Finance, to ensure DIO are adhering to governance. Ensuring viable payment solutions are in place.
- Line Management Experience
- Awareness of assurance activities
- Good MS Excel knowledge
- Line Management Experience
- Awareness of assurance activities
- Good MS Excel knowledge
- Leadership
- Making Effective Decisions
- Managing a Quality Service
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
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