Customer Support Specialist
1 month ago
Customer Support Administrator Role
We are seeking a highly skilled and organized Customer Support Administrator to manage a portfolio of customer accounts, ensuring smooth administration and excellent customer service.
Key Responsibilities:
- Account Management:
- Manage a portfolio of customer accounts, ensuring smooth administration and excellent customer service.
- Unit Booking and Coordination:
- Book in units at multiple locations.
- System Utilization:
- Use various external customer databases and systems efficiently.
- Transition Coordination:
- Coordinate with auction sites to ensure smooth transitions of units to sale.
Customer Service:
- Communication and Escalation:
- Address general customer inquiries promptly and efficiently, escalating issues when necessary.
- Relationship Management:
- Serve as the primary contact for a portfolio of customers, maintaining excellent relationships and ensuring all administrative tasks are completed to a high standard.
- Collaboration:
- Collaborate with key internal and external customers to enhance the overall customer experience.
Requirements:
- Customer Service Skills:
- Excellent customer service abilities.
- Administrative Skills:
- Strong administrative skills with attention to detail and accurate data entry.
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Wyton, East Yorkshire, United Kingdom Igloo Full timeAbout the Role:We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Administrator at Igloo. This role involves managing a portfolio of customer accounts, ensuring smooth administration and excellent customer service in line with agreed service level agreements.The successful candidate will be responsible...
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