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Customer Services Support Manager

2 months ago

Chippenham, Wiltshire, United Kingdom SIEMENS MOBILITY LIMITED Full time
Customer Services Support Manager

Siemens Mobility Limited is seeking a highly skilled Customer Services Support Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the delivery of exceptional customer service and driving business growth.

Key Responsibilities:
  • Coordinate activities in line with the Customer Services model, ensuring key functions such as engineering and project management teams work collaboratively to achieve overall business objectives.
  • Work closely with Service Delivery Managers to ensure delivery of exceptional customer service and monitor contract performance.
  • Resolve customer issues in a timely and effective manner, ensuring customer satisfaction and loyalty.
  • Manage financial performance of contracts, identifying areas for process efficiency improvement and implementing solutions.
  • Embed effective contract service reviews to establish feedback against current performance levels and gather an understanding of potential future opportunities.
  • Manage relationships with various stakeholders, including internal departments and external suppliers.
Requirements:
  • Strong organisational and administrative skills, including the ability to drive service performance.
  • Demonstrable experience in a customer-facing role or engineering environment.
  • Excellent communication skills, with customers, external partners, and internal colleagues at all levels.
  • ITIL or Project Management accreditation is desirable, but not essential.
  • Knowledge of contract safety requirements and contract conditions.
  • Ability to make informed decisions on service contract delivery based on interpretations of Contract Specifications.
  • Understanding of how critical infrastructure systems operate, such as Rail signalling or similar.
What We Offer:

Our compensation package includes a competitive salary, company bonus, holiday allowance, and pension. We celebrate the diversity of our employees and offer a flexible benefits scheme to suit individual needs.

Siemens Mobility Limited is committed to building a diverse workforce and promoting a growth mindset. We encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants.