Area Service Operations Lead
2 weeks ago
This Service Market Team Manager position requires an individual with a strong technical background and excellent problem-solving skills. You will work closely with customers and regional dealer teams to ensure their technical, service, and commercial aftermarket issues are resolved efficiently and effectively.
As a key member of our team, you will be responsible for:
- Investigating and resolving technical, service, and commercial aftermarket issues.
- Providing technical advice/help to the Regional Dealer technical team.
- Managing Customer VORs (Vehicle Off Road) to maintain a high level of customer uptime.
- Advising customers on Volvo Bus warranty and campaign/policy actions.
Key Requirements:
- Demonstrated knowledge of modern vehicle systems, electronics, and diagnostics.
- HNC or equivalent qualification in engineering.
- Proven problem-solving skills using a methodical and cost-effective approach.
- Strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues.
About Us:
We are a global leader in sustainable people transport solutions, dedicated to making modern life possible. Our mission is to shape the future landscape of efficient, safe, and sustainable transport solutions.
Benefits:
- A competitive salary of £55,000 dependent on experience.
- A comprehensive benefits package, including a company car scheme, pension scheme, medical insurance, employee assistance programme, generous holiday allowance, discounts on various purchases, fitness perks, and enhanced family-friendly policies.
- Ongoing professional growth and development opportunities.
- A 5% yearly bonus provided by the company.
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